available · senior ai product manager
Louis Tan.
I ship agentic AI systems — not just roadmaps.
10+ years turning messy operational logic into AI-powered products across healthcare, legal tech, energy, and e-commerce. A PM who builds the system, then proves it.
If you got here from an email I sent — that message was researched, written, and dispatched by an outreach agent I built and run myself. This page is part of it. The tailored note is the demo: I prototype the AI system, then ship it.
$8M
recovered via a 0-to-1 payments product at Teladoc
70K→
test permutations compressed by AI agents at Con Edison
1.4M
docs/yr on LegalZoom's first ML platform
45%
call volume cut by Kaiser's COVID chat in 90 days
Experience
Con Edison
Sep 2025 — Mar 2026
Product Manager — Agentic Test Automation
- Owned an agentic test-automation platform on MCP-orchestrated Playwright agents — autonomous browser + API workflows validating a regulated utility's savings-calculation engines.
- Used LLM reasoning to read scattered rule logic and auto-generate test data, cutting one calculation from 70,000+ permutations to a focused set, with a human-in-the-loop approval gate.
Teladoc Health
Sep 2021 — Jul 2025
Senior Product Manager
- Found $20M in uncollected patient balances, built the self-service payment product 0-to-1, and recovered $8M across a 90M-member platform.
- Built LLM-assisted PM analytics (Claude + GPT-4o) that surfaced $60K/month in denial patterns; shipped a claims rules engine that freed 4 FTEs.
Kaiser Permanente
Mar 2020 — Sep 2021
Senior Product Manager
- Led the COVID-19 live-chat product concept-to-launch in 90 days; cut call-center volume 45%, then scaled to 4 product lines / 6M members.
LegalZoom
Mar 2018 — Feb 2020
Product Owner — AI/ML Platform
- Built LegalZoom's first ML document-processing platform (AWS Textract + classification) at 1.4M-doc scale — cut processing time 40% with a low-confidence human-review pipeline.
AI / Automation Toolkit
Claude (Sonnet/Opus)GPT-4oMCP agents
Playwright automationRAGPrompt engineering
Structured outputLLM evalsSynthetic data
Human-in-the-loopSQLAPI designAWS
Education & Certs
M.S. Information SystemsCal State LA
M.S. Petroleum EngineeringUSC
B.S. Chemical EngineeringIM Univ. of Science & Tech
PMI-ACP · Certified Scrum Product OwnerPMI / Scrum Alliance